Refund Policy

Failed deliveries: refunded automatically

If we cannot deliver a file you paid for — for example because the file was removed or blocked by Baidu after you paid, or the link became unreachable — the full amount for that file is credited back to your wallet automatically. You do not need to contact us.

If you paid directly by crypto at checkout without using wallet balance, the amount is credited to your wallet. If you prefer, contact us and we will return it to the original payment method where the payment provider allows it.

Delivered downloads

Once your download link is ready, the order is complete and is not refundable, even if the link is not used before it expires after 72 hours. The free link checker lets you confirm the file, its size and the price before you pay.

If a delivered file is incomplete or corrupt compared with the original on Baidu, contact us within 72 hours with the order details and we will redeliver or credit it.

Wallet top-ups and bonus credit

Wallet balance and bonus credit are store credit for this service and are not refundable as cash, except for duplicate or mistaken charges, which we return in full. Bonus credit is never paid out.

Crypto payment problems

If you sent crypto on the wrong network, sent less than the amount due, or the payment expired before it confirmed, contact us with the transaction ID (TXID). We handle these cases one by one and credit what we can recover, minus any network fees.

Chargebacks and disputes

Please contact us before opening a dispute with your payment provider — most problems are solved quickly. Accounts with a dispute opened without contacting us first may be suspended while it is reviewed.

How to ask for a refund

Email [email protected] with your order number or the email you used, and a short description of the problem. We reply within 2 business days. The English version of this policy prevails over any translation.